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Everything Dashers need to know about DoorDash’s Shop & Deliver
With DoorDash Shop & Deliver, Dashers shop for the customer’s list of items in the store, pay with their Red Card at checkout, and then deliver the order to the customer.
How Do Shop & Deliver Orders Work On For Drivers On DoorDash?
- Accept the Shop & Deliver order when it pops up.
- Shop for items at the store.
- Click ‘Proceed to Checkout’ once you’ve finished shopping for the items on your list.
- Pay with your Red Card.
- Deliver items to the customer.
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How Does DoorDash Compensate Dashers For Shop & Deliver Orders?
For Shop & Deliver orders, you will see the payment amount on the acceptance screen, just like you would for any other order. You will also receive 100% of your tips once you complete the delivery.”
What To Do If You Can’t Fine An Item, Or The Item Is Unavailable
- If you can’t find an item, ask the store staff to check if it’s in stock.
- If the item is out of stock, tap Items unavailable.
- If the customer has pre-approved substitute items, simply select an available item from the pre-approved list and tap Add item.
- If the customer has not provided pre-approved substitutes, you will see an option to text or call them to ask if they would like a replacement item. Depending on their response, either add the substitute or issue a refund.
- Note: When suggesting substitutes, be sure to offer the customer a few choices.
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Substitutions And Unavailable Items
- If the customer doesn’t respond to your text or call before checkout, mark the item as ‘unavailable’ and tap Issue Refund.
- If the app doesn’t allow you to substitute an item, tap Item Unavailable then Confirm in your app, and proceed with the order as you normally would. This typically happens when a store has not enabled substitutions.
- While store associates will not do the shopping for you, they are happy to help you locate items.
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