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How dashers can unassign themselves from an order on DoorDash
To unassign an accepted DoorDash order you no longer want to deliver, follow these steps.
How To Unassign A DoorDash Order
- Open Help Menu: On your active order screen, tap the ? (Help) button in the top right corner.
- Select Option: Choose Can’t do this order or the appropriate problem category (e.g., Issue with store or Safety Issues).
- Select a Reason: Pick the exact reason that prompted the cancellation (e.g., extremely long wait times, store closed, or an unexpected conflict).
- Confirm Unassignment: Follow the prompts to select Unassign Order and confirm your decision. The delivery will then be dropped from your queue and sent to another driver.
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How To Unassign After Picking Up The Food
- Tap the ? (help) icon and select Store has an issue.
- Choose Order has already been picked up or the specific emergency category.
- Select Unassign with No Pay.
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