Instacart (App Review) - Ryry Janssen

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Table of Contents

What Is The Instacart App?

With the Instacart app users can order groceries and other items from various retailers, and Instacart will connect them with personal shoppers who will fulfill and deliver the orders. Instacart also offers curbside pickup options at select locations.

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How Does Instacart Work For Customers?

Shop your favorite local grocery stores Shop from anywhere using your computer, iPhone, iPad or Android device.
Schedule a delivery Have your groceries delivered in as little as an hour! You can also have them delivered later in the day or week.
Get groceries delivered to you!

Who Does The Shopping On Instacart?

Instacart Personal Shoppers fulfill your orders from the store you’ve chosen. Your Personal Shopper will pick your produce, carefully select all your items, and handle any items that are out of stock.

Personal Shoppers handpick your produce at the store. You can even leave a note for your Personal Shopper about ripeness.
Personal Shoppers go out of their way to select the best available items. They pay close attention to expiration dates and carefully handle delicate items like eggs and bottles.
If an item you order is out of stock, your Personal Shopper will make an appropriate replacement and contact you to verify it.

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What Is Instacart+?

Instacart+ members enjoy exclusive benefits on every order—

Unlimited free delivery on orders over $35.
5% cash back on eligible pickup orders.
Family account, share your benefits and shop together.
Lower service fees.
Exclusive offers from partners including Chase, Delta, and more.
Big savings, the membership pays for itself in as few as 1-2 orders per month.

Pros Of The Instacart App For Customers

The app eliminates the need to physically go to the store, saving time and effort, especially for those with busy schedules or mobility issues.
The app allows users to order from a wide variety of stores, including those they might otherwise have access to, like Costco without a membership.
You can communicate with shoppers regarding substitutions or issues with items, providing a more personalized experience.
The app can be used to send groceries or other items as gifts.
Features like “shopping by aisle” and the ability to save past orders make it easier to navigate the app and create future shopping lists.

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Cons Of The Instacart App For Customers

Instacart prices can be higher than in-store prices, and sales, coupons, or rewards from the store may not be applied.
Instacart charges delivery fees and service fees, which can add up, especially for smaller orders.
Customers may encounter issues with unavailable items or unexpected substitutions.